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List of the table of contents of this article:

• 1, What free website online communication tools are there for enterprises?
• 2, Introduction of online customer service system
• 3,How about the 2022 permanent free customer service system
• 4, Ask for an open source free web online customer service system with screenshot function.
• 5, Which customer service software is worth recommending?
• 6
  、 Which online customer service software is the best to use?

What free website online communication tools are there for enterprises?

The recommendation is mainly based on the following reasons: visitor information and browsing track can be viewed in real time. The intelligent marketing cloud customer service system of Kuaishangtong can view the browsing trajectory of each inbound visitor and the stay time of each page in real time. Even if the visitor does not click on the online customer service system to enter the consultation dialogue, the customer service person Members can also monitor it in real time.

Email: E-mail is one of the most common online communication tools. It can be used for any type of information exchange, including formal business emails, product introductions, inquiries, suggestions and even some negotiations.

Dingding,A chat collaboration tool favored by office workers, in addition to the chat function, it also adds many practical functions such as clocking in and out, working group chat, collaboration projects, multi-person network disk sharing, etc.

The customer service system of Kuaishangtong is free, and their flagship is stable and non-dropped. Even the free version does not drop the line. I have been using it for a year before, and I just transferred the payment in June this year.

Huixun, a free enterprise LAN instant chat communication collaboration software (tool), is an enterprise application platform based on unified communication that has been built by China Wintong (stock code: HK0000051075) for many years and has spent a lot of money. It aims to provide enterprises with a complete set of real-time communication and real-time collaboration solutions.

According to my personal opinion, the online customer service system is mainly divided into two categories. One is general IM tools, such as Tencent QQ (including ordinary QQ, enterprise QQ), Ali Wangwang, MSN, etc.; the other is a non-general professional online customer service tool, such as TQ, Leyu, CC, etc.

Introduction to online customer service system

Online customer service system is a general term for web-based instant messaging software.

First of all, the online customer service system is mainly to solve customers' questions when using this software or related services. Previous studies have mentioned that foreigners are more inclined to solve problems by email, while Chinese are more inclined to solve problems by phone. They can solve problems immediately, get interaction and response without waiting.

The customer service system is a set of working platforms that support customers and enterprise personnel to communicate instantly online. It revolves around service. The core concept is customer satisfaction and customer loyalty. It promotes mutually beneficial exchanges by achieving customer satisfaction and loyalty, and finally achieves the improvement of marketing performance.

Welcome to learn about He Cong inOnline customer service system functional features Multi-channel customer access Enterprises with multiple customer acquisition channels can connect their customer consultation to customer service software. Customer service personnel only need to log in to one platform of customer service software to reply to all channels of consultation messages.

Functions that the e-commerce online customer service system should have Real-time chat: This is the basic function of the online customer service system, which allows customers to communicate with customer service staff in real time to solve problems or obtain information. Multi-channel support: A good customer service system should communicate with customers through multiple channels.

Real-time call recording Enterprises can use the intelligent call center system to record all outgoing calls of seat staff and incoming calls by users in real time. As long as the system is used for outgoing or incoming calls, they can be recorded.

How about the 2022 permanent free customer service system

1. Not good. Permanently free online customer service system Hi customer service is the first online customer service system platform that can display customer accounts to close customers, improve customer conversion rate, quickly attract customers, increase customer trust, and quickly complete enterprise orders.

2. The permanent free customer service system is not good. Because the 2022 permanent free customer service system does not have the function of saving chat records, it cannot better help enterprises to better carry out online consultation and analysis, resulting in the traffic not reaching the desired conversion rate. So the 2022 permanent free customer service system is not good.

3. There is a big difference between the free version of online customer service and the paid version. The free online customer service system focuses onIt is free and suitable for new start-up enterprises. It only has a single communication function and lacks in terms of customer service dialogue and stability.

4. The Live800 online customer service system is easy to operate. Live800 is an enterprise-level website real-time communication system. Website visitors only need to click on the dialogue icon on the web page and can communicate directly with website customer service staff in real time without installing or downloading any software.

Looking for an open source free web online customer service system with screenshot function.

1. Therefore, the customer service system has the use of some basic functions: instant communication. When customers visit the enterprise website, they can click the online customer service icon on the page to communicate with the customer service staff through the transmission of various information.

2. Live800 online customer service system is easy to operate. Live800 is an enterprise-level website real-time communication system. Website visitors only need to click the dialogue icon in the web page to communicate directly with website customer service personnel without installing or downloading any software.

3. The online customer service system of Broadcast Cuckoo provides a free customer service, and there are no restrictions on the functions.

4. Baidu Business Bridge: Baidu Business Bridge is an online customer service system provided by Baidu, which has chat transfer, conversation management, customer information management and other functions, and can be integrated with other Baidu products. It also supports multi-channel access, including web pages, WeChat, APP, etc.

5. Broadcasting Cuckoo is also an online that can be used for free.The distribution of function points in the customer service system is very conspicuous and reasonable, and it feels very convenient to use, but because it is free, it is not easy to say what is wrong. In a word, it can support the timely communication of basic web pages, and the style of the web terminal is still good.

Which customer service software is worth recommending?

1. KF99 customer service software KF99 online customer service system is the most cost-effective online customer service system software in the country. The software does not need to install any plug-ins, and the operation settings are quite convenient. The software interface is also very simple and clear. All parties can quickly clarify their usage methods, so that in the most Realize rapid communication between the two sides in a short time.

2. Live800 customer service software is very good, supporting websites,APP, H applet, official account and other omni-channels can be deployed in a few minutes to realize the online consultation function. It is simple, convenient and easy to use, and very easy to use.

3. Salesforce: This is the world's leading cloud CRM software, with rich functions and scalability, and supports a variety of business processes. HubSpot: This is an all-round CRM software that integrates marketing, sales and customer service to support marketing automation and multi-channel marketing.

4. If it is for enterprise use, Live800 customer service software is a must. Add a line of code provided by the customer service software on the web page, and the web page will load the preset consultation dialogue icon and consultation dialogue window, which is similar to a website plug-in, which is very convenient and practical. I heard that they are also listed companies. What about it?

Which online customer service software is the best to use?

One-click access to online customer service! Customer service cloud is a set of simple and easy-to-use online cloud customer service system, deployment-free, fool-proof access! Customer service cloud, online customer service system, mobile customer service system, cloud customer service platform, one-click access online customer service, fool access customer service, free online customer service system Customer service cloud official website: cs.anguangkeji.com.

Baidu Business Bridge: Baidu Business Bridge is an online customer service system provided by Baidu. It has chat transfer, conversation management, customer information management and other functions, and can be integrated with other Baidu products. It also supports multi-channel access, including web pages, WeChat, APP, etc.

At present, many online customer service systems have launched free versions.If you don't think about spending money, you can try the free version. Among them, the systems that support the free version are Yige (long-term), Meiqi (3 days), NetEase Qiyu (seven days), Wisdom Tooth (15 days), and Kuaishangtong (seven days).